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Frequently Asked Questions


Click here Forgot password or on the same link on the login page.
An email will be sent to the specified email address containing a link to reset your password.
By clicking the link in the email, you will be redirected back to the portal to proceed with the regeneration.
Warning!
The email link is valid for 24 hours.

Click here Recover account or on the same link on the login page.
The following mandatory information will be required:
- Email
- Tax code / VAT number
- Subscription number
- License plate
An email will be sent to the specified email address.

The portal was migrated to a new platform on 1st March 2017 with updated security.
As a result, it is no longer possible to use a single email address to manage multiple accounts.
Consequently, each user must have their own unique account comprising:
- Email
- Tax code / VAT number
- Password
It may therefore happen that the email address used in the past appears more than once in the system,
or,
if your last login to the portal was before 1st March 2017, that the account has not yet been enabled for access.
In these cases, we recommend recovering the account by clicking here Recover account
or on the same link on the login page.
The following mandatory information will be required:
- Email
- Tax code / VAT number
- Subscription number
- License plate
An email will be sent to the specified email address.